Network Management Services

24/7 Support

Unlimited phone support

Help from a real person is always available. Call (1-561-386-5100) and you'll be in touch with your dedicated support representative whenever a computer related question comes up. Whether you are seeking desktop support or you have a server that is flashing a blue screen,you are just a call away from support.

Unlimited Remote Control Support

Save time and trouble by using our secure "remote control" software to invite Supernets to your office. Within seconds an Supernets technician has the ability to take control of your desktop and either through an online chat or a phone call you can walk a technician through your problem or question while you watch them work. Over 80% of support issues are resolved with a “remote session”.

Unlimited On-site support

Should you need onsite assistance, we will dispatch a technician to your location.

Emergency After hours support

We are working 24/7 to make sure your business is functioning when you are.

Service Availability Monitoring

We'll monitor the key services on your network to ensure their availability to your business. If something isn't working properly, we'll most likely know before you will.

Maintenance

Online Asset Reporting

This provides each client with a web based tool to both know what they have and how we should together manage those assets.

Online Case Reporting

You'll have access to our online case management system, giving you complete visibility into the issues your employees are using Supernets to solve.

Online License Management

Supernets allows you to track your assets online so that you can ensure your business remains in compliance with licensing laws.

Desktop Optimization & Management

We'll perform a PC Tune-up on your computer as needed, as well as make sure you have the current service packs and patches to keep your system healthy.

ISP Management

We'll fight the layers of customer support bureaucracy on your behalf so you don't have to.

Web Host Support

We'll assist you with communications with your hosting provider to make sure you get the services you need.

Event Log Monitoring

Supernets will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health. Through advanced web based monitoring tools Supernets engineers are alerted to critical issues as they occur.

Log File Maintenance

Depending on your business needs Supernets will determine the correct log maintenance schedule for your server. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.

Drive Space Monitoring

Supernets monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console Supernets will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.

MS Exchange Monitoring

You've invested in hosting MS Exchange in house and like most companies email is vital to your business. Supernets will actively manage your email ques to ensure both inbound and outbound mail is flowing properly. At the same time Supernets is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, Supernets automated monitoring will have you back up and running within minutes. In the event this fails, Supernets has engineers on call to log in to your system and restore your mail (around the clock!).

Backup Monitoring and Administration

Your knowledge and history are one of your biggest assets. Supernets will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place Supernets will monitor and maintain you backup on a daily basis. Supernets will ensure that daily jobs are running and will monitor logs and investigate critical errors. In the event of data loss, Supernets will be there to restore your data and will ensure business continuity.